Shipping & Payments Policy

Shipping Policy

Shipping Locations

We ship pottery and ceramics equipment worldwide. Our primary operations are based in Thailand, with administrative headquarters in the United States and Australia.

• Asia
• North America
• Europe
• Australia
• Africa (selected destinations)

Processing Time

Orders are processed within 2–5 business days. Industrial equipment may require additional preparation time.

Shipping Time

Estimated delivery times depend on product size and destination:

Shipping Costs

Shipping fees are calculated at checkout based on destination, weight, and delivery method.

Customs & Import Duties

Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Tracking

Once shipped, a tracking number will be provided via email.

Payment Policy

Accepted Payment Methods

• Credit & Debit Cards (Visa, MasterCard, etc.)
• Online Payments
• Bank Transfer

Currency

All prices on this website are listed and charged in United States Dollars (USD).

Bank Transfers

Bank transfer details will be provided after order placement. Orders will be processed once payment is confirmed.

Payment Security

All online transactions are secured using industry-standard encryption to protect customer data.

Damages & Issues

Please inspect your order upon delivery. If your item arrives damaged or defective, contact us within 48 hours with photographic evidence.